Terms of Service

These terms govern access to SustainPro AI unless an executed enterprise agreement says otherwise. If you use the service for an organisation, you confirm that you are authorised to bind it or to use its account. Do not create an account or accept an invitation without that authority.

An executed order form, enterprise agreement and data processing agreement control over conflicting public terms for their subject matter. Product text, demonstrations and AI output do not amend a signed agreement.

The service supports sustainability data collection, evidence review, emissions calculations, governed approvals, reporting and verification. Features marked preview, pilot, unavailable or subject to independent approval must not be represented as generally available production functionality.

The customer controls its programme, inputs, methodologies, organisational boundaries and reporting decisions. It must review outputs and obtain qualified legal, regulatory, accounting, engineering or assurance advice where needed. SustainPro output is not regulator approval, audit assurance or a legal opinion unless a separate signed engagement expressly says so.

Users must provide accurate account information, protect credentials and security challenges, and report suspected compromise. Organisation administrators control invitations, roles, settings, evidence access and offboarding. The customer is responsible for keeping those permissions current and for lawful instructions to suppliers and reviewers.

Accounts are personal to the authorised user and may not be shared. SustainPro may require re-authentication or refuse a workflow when identity, authority, integrity or required evidence cannot be confirmed.

Do not use the service to break law; violate privacy, confidentiality or intellectual-property rights; upload malware; probe or bypass access controls; scrape, overload or disrupt the service; misrepresent verification status; fabricate evidence; reverse engineer except where law cannot prohibit it; or use another organisation’s data without authority.

Do not place secrets, credentials, unrelated personal data or unlawful content in prompts. High-risk decisions about individuals, critical infrastructure or public safety require a use case separately accepted by an independent reviewer and qualified human control; ordinary access does not grant that acceptance.

The customer retains its rights in customer data. It grants SustainPro and its subprocessors the limited rights needed to host, process, transmit, back up, secure and return that data to provide the service. The customer confirms it has the notices, permissions and lawful basis needed for submitted data and sharing instructions.

Integrity hashes, audit events, revocation markers and transparency receipts may remain where deletion would falsify a governed historical record. Public projections are deliberately narrower than private evidence. The privacy notice and any signed data processing agreement describe processing and data-subject handling.

Retrieval and model services can produce incomplete, outdated or incorrect material. Citations indicate a source used; they do not prove that a conclusion is legally applicable or professionally assured. Users must check the operative source, date, jurisdiction, entity and methodology.

Third-party integrations, public sources and linked services have their own terms and availability. SustainPro is not authorised to grant rights in third-party content. Open-source production dependencies and licences are listed at /third-party-notices.

Fees, subscription period, included services, support and any committed capacity are only those stated in the applicable order form. Reasonable technical safeguards, anti-abuse limits and provider-capacity controls may temporarily queue or refuse work to protect customers and service integrity.

Unless an order form says otherwise, fees exclude applicable taxes and are handled under the contracting and invoicing terms. No pilot, trial or demonstration creates a production service-level commitment.

We operate and secure the service with reasonable care, but availability depends on networks, cloud platforms and configured providers. Maintenance, incidents, capacity controls and emergency security work may affect access. Any uptime, support-response, recovery or service-credit commitment exists only if written in an executed agreement.

We may change the service to improve security, integrity, lawfulness or product operation. A material reduction of contracted functionality is handled under the enterprise agreement. Status information is operational information, not a warranty.

We may restrict a user, key, integration or workflow when reasonably necessary to stop unlawful use, credential compromise, security risk, material service harm, unpaid contracted fees or a breach of these terms. Where practicable, we will limit the scope, preserve customer data, explain the reason to the authorised contact and restore access after the issue is resolved.

Suspension is not a licence to erase evidence or silently change governed records. Emergency actions remain subject to audit and the customer’s contractual remedies.

SustainPro and its licensors retain rights in the service, software, product design, documentation and reference compilations. No ownership transfers except as an executed agreement expressly states. Feedback may be used to improve the service without identifying the contributor or exposing customer confidential information.

Each party must protect the other’s confidential information with appropriate care and use it only for the relationship. Permitted disclosures include authorised personnel and providers bound by confidentiality, and disclosures compelled by law with notice where lawful.

The subscription term and termination rights are in the applicable order form or enterprise agreement. On termination, access ends according to that agreement. Customers should export required data before access closes; enterprise exit assistance, export format and any retrieval window must be agreed rather than assumed.

After the applicable exit window, customer data is deleted or de-identified according to documented instructions and the privacy notice, subject to backups expiring through their lifecycle, legal holds and integrity records that must remain. Terms that by nature should survive—including accrued payment, confidentiality, intellectual property, disclaimers, liability allocation and dispute terms—continue as applicable.

We warrant only what an executed agreement expressly promises and do not guarantee that every output is complete, error-free or suitable for a customer’s regulatory conclusion. Nothing excludes rights or liability that applicable law does not allow parties to exclude.

For enterprise customers, disclaimers, liability caps, excluded losses, indemnities and remedies are the negotiated allocation in the executed agreement. If no such agreement exists, liability is determined by mandatory applicable law; this public text does not invent a hidden monetary cap.

The executed agreement controls governing law, forum and dispute escalation. If an organisation uses the service without a different executed agreement and mandatory law permits the choice, the laws of the United Arab Emirates (UAE) apply and the courts of Dubai are the agreed forum. Parties should first send a written dispute notice and allow authorised representatives a reasonable opportunity to resolve it.

English and Arabic are provided for accessibility. If the two versions conflict, the language designated in the executed agreement controls; otherwise the English version controls to the extent permitted by law.

Contract notices use the address in the applicable agreement. Product, legal or security questions may be sent to SustainPro Solutions at info@sustainpro.ae, +971 2 445 1552, or Al Wahda Tower, Mezzanine Floor, Abu Dhabi, UAE; do not send credentials or sensitive evidence by email.

Material changes to these public terms receive a new version and effective date. Where required, we will give notice through the authorised account or contractual channel. Continued use cannot waive notice or consent requirements imposed by a signed agreement or mandatory law. These terms are product terms, not legal advice and not a claim of independent legal approval.